At Valora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
You may request a return within 14 days of receiving your order if the item meets the following conditions:
Products that do not meet these conditions may not be eligible for return.
For hygiene and safety reasons, the following items cannot be returned once opened:
However, if the product arrives damaged, defective, or incorrect, please contact us and we will resolve the issue immediately.
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.
Provide your order number so we can locate your purchase quickly.
Send clear photos of the product showing the issue.
Include a short explanation describing the problem.
Once verified, we will arrange a replacement or refund.
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method.
Processing time may take 5–10 business days depending on your payment provider.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping fees are non-refundable.
Orders can only be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, cancellation may not be possible.
If you have any questions regarding our refund or return policy, please contact our support team.
Email: info@veloracollections.com
Response Time: Within 24–48 hours
